Refund Policy
Last updated: August 2026
7-day refund guarantee. Full refund if no templates downloaded during the refund period.
Individual Template Purchases
If you purchase a premium template and are not satisfied, you may request a full refund within 7 days of purchase, provided that:
- You have not downloaded the template JSON file
- You have not imported the workflow into your n8n instance
If the template has been downloaded or imported, we cannot offer a refund because the digital product has been delivered and cannot be returned.
Pro Subscription
Pro subscriptions can be cancelled anytime. You keep access until the end of your current billing period.
Refunds for Pro subscriptions follow the same download-gated policy:
- Full refund if no templates were downloaded during the subscription period
- No refund if templates were downloaded (digital goods already delivered)
Custom Workflow Builds
Custom workflow builds are non-refundable once work has begun. If you cancel before we start building, you receive a full refund. If work has started, we refund the portion not yet completed.
How to Request a Refund
Email support@danielgrey.shop with:
- Your order number or email address used at checkout
- Reason for the refund request
We process refunds within 3-5 business days.
Why Download-Gated?
Digital products cannot be "returned" once delivered. This policy protects both you and us: you get a fair chance to evaluate before committing, and we can sustain the business by preventing abuse where templates are downloaded and then refunded.